Hilo GitHub Log inSelf-hosted tickets + chat
for small teams.
All the support tooling you actually need: realtime threads, voice notes, big file uploads, tasks and notifications, running on your own server. Free and open source.
Threaded tickets, realtime chat
One thread per topic with live updates over server-sent events: typing indicators, reactions and message editing included.
Voice, transcribed on your hardware
Record voice notes up to two minutes and transcribe them with one tap on a self-hosted Whisper engine. Dictation streams speech straight into the composer.
Files that actually arrive
Resumable chunked uploads up to 500 MB that survive reloads and flaky connections, with inline images and seekable video previews.
Know what was seen
Read receipts with reader name and time, unread stripes and badges, and an inbox eye that shows whether your latest reply was seen.
Tasks inside the conversation
Create and assign tasks to any participant without leaving the ticket. Pending-task chips surface right in the inbox.
Email that works both ways
Rich themed notification emails with magic-link sign-in that lands on the exact conversation, and inbound email becomes a ticket automatically.
Notifications on your terms
Web push on desktop and mobile, per-user quiet hours, and digest throttling so nobody is ever spammed.
Built for operators
Projects, groups and per-user access, a full audit log, canned templates, outbound webhooks, health endpoint and Prometheus metrics.
Installs like a native app
PWA install on iOS, Android, Windows and macOS with guided videos for each platform. Dark and light themes with four accent colors.
Find it, export it, wire it up
Full-text search across every message, CSV export per ticket or workspace-wide, and Slack / Discord / generic webhooks.
Free & open source
MIT-licensed and self-contained: SvelteKit, SQLite and Docker.
Clone the repository, run docker compose up,
and own your support stack in minutes.